bloombarwatches.com
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Complaints

NEXT DAY INSURED DELIVERY
Part exchange available
Financing available*

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: +44 207 458 4544
Email: info@bloombarwatches.com
Address: Bloombar, 102 Crawford Street, London, W1H 2HR

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can’t reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:

Further details can be found on the Financial Ombudsman Service

websitewww.financial-ombudsman.org.uk

FAQs
What’s the process?

Once your watch is received, either by post or in person, we quickly inspect it for condition and accuracy in front of you. We then make you a final offer based on our report and then pay you if accepted. Any work that does need to be carried out is calculated on a cost basis.

If I want to send my watch to you, how do I go about it?

With every offer, we send you a watch sale information form for you to fill and enclose with your watch if you do decide to send it in. We always recommend using Royal Mail Special Delivery and if you’re located within the M25, we do also offer a free, same-day collection service for high-value watches. Please do make sure that your watch is safely bubble wrapped to avoid any damage in transit and please upload the tracking number to your Bloombar Watches account as soon as you have it.

How quickly can I expect an offer after submitting my enquiry?

We are on hand 10am-5pm, Monday to Friday. You can usually expect a valuation from us within a couple of hours however, the office can get busy, so if the sale is urgent, best to give us a call on 0207 458 4544.

Can I exchange my watch for a different one?

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on, please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

Can I return a watch purchased on finance?

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on, please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

What is the returns policy?

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on, please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

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