Complaints

Once your watch is received, either by post or in person, we quickly inspect it for condition and accuracy in front of you. We then make you a final offer based on our report and then pay you if accepted. Any work that does need to be carried out is calculated on a cost basis.

With every offer, we send you a watch sale information form for you to fill and enclose with your watch if you do decide to send it in. We always recommend using Royal Mail Special Delivery and if you’re located within the M25, we do also offer a free, same-day collection service for high-value watches. Please do make sure that your watch is safely bubble wrapped to avoid any damage in transit and please upload the tracking number to your Bloombar Watches account as soon as you have it.

We are on hand 10am-5pm, Monday to Friday. You can usually expect a valuation from us within a couple of hours however, the office can get busy, so if the sale is urgent, best to give us a call on 0207 458 4544.

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on,  please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on,  please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on,  please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.